Getting Started is Easy
To Schedule Your In-Home Consultation, please follow the steps below:
Step 1: 🔗 Complete Your New Client Profile
Tell us about your home and cleaning preferences so we can tailor your experience. This form must be completed to schedule your consultation.
Returning client?
🔗 Returning Client Consult Request
Step 2: Schedule Your In-Home Consultation
Once your form is submitted, you’ll get a link to pick your appointment.
Consultation includes an in-person walk-through, estimate discussion, and service plan review.
$50 Retainer Deposit Required: This is applied to your first cleaning if you move forward with us.
Q: I've Never Had A Professional Cleaning Service In My Home Before. What Information Do I Need To Give To Get The Most Reliable Estimate?
A: While it is virtually impossible to know precisely how long it will take us to clean your home before we see it, some basic bits of information can be helpful to get us started.
When requesting an estimate, please answer the following questions:
1. Has your home ever been professionally cleaned? If so, how long has it been?
2. Do you have any children or pets in the home?
3. How many rooms will need to be cleaned? Total square footage can be helpful, but we really want to get a clear picture of your expectations so we can ensure a more personalized service.
How we Ensure Quality Service
We know that inviting someone into your home is personal — and you deserve to feel confident that every visit meets your expectations. Here’s how we make that happen:
Trusted, High-Standard Professionals: We carefully vet and collaborate with cleaning professionals who are committed to delivering detailed, reliable service with care for your space.
Our Inspection System: We utilize a proven inspection process to regularly review our work, ensuring your home consistently meets our high standards.
Client Feedback Matters: We actively invite and review feedback to ensure we’re providing the level of care and consistency you deserve.
Consistent Faces, Familiar Care: Whenever possible, we send the same trusted team members to your home, so you always know who to expect.
Eco-Friendly Products: We use safe, eco-conscious products that protect your home, your family, and the environment — without sacrificing results.
Fully Insured and Professional: For your peace of mind, our team is fully insured, thoroughly background-checked, and dedicated to delivering reliable, professional service every time.
📌 Important Policies (Click to Expand)
These policies help us protect our technicians' time and maintain consistent service.
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Description text goes hereLike many small businesses, we only get paid if we work. Our staff plans to work a set number of hours each week, and from that, they calculate their income. Therefore, cancellations or rescheduling will lead to a hefty financial loss for our crew and a missed opportunity to book someone else.
New clients who cancel on short notice and wish to be rescheduled may be asked to pay a $50 non-refundable deposit towards the cost of their rescheduled appointment.
Once we are set up for recurring service we do everything we can to keep you as close to the same date and time as we possibly can. A confirmation email is automatically sent 10 days in advance of your cleaning with the date and time details for your appointments. Changes to recurring appointments must be made 7 days or more in advance.
In the event that an onboarding homeowner deems it is necessary to cancel a recurring cleaning appointment, We will need written notification within 5-7 days of the time of service to skip or reschedule. Once we are within the 7-day window, our cancellation fees for incoming clients are as follows:
24 hours notice = 100% cost of regular service
48 hrs notice = 50% cost of regular service
72 hrs notice = 25% cost of regular service
4-7 days notice = flat rate $50 fee
Exceptions may be made for emergency conditions such as an act of Nature.
3 late cancels in a row will result in being removed from our recurring client list and the only appointments that will be available will be what may be leftover on our schedule and will be charged at our deep cleaning rate.
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Lockout Policy: If our team is unable to enter your home at the scheduled and agreed time of service we will wait no more than 30min and you will be billed a $50.00 lockout fee whether or not we are able to gain access to your home.
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🔗 Preview Our Service Documentation
Start here to understand our process, expectations, and what makes Karma Diva different.We’ll send you an invitation to our Document Center Portal where you can review and sign your service documents.
Everything you need—agreements, scheduling notes, and service expectations—will be in one easy-to-access place. -
💸 Available Discounts
We’re happy to offer the following discounts to clients who reach out and let us know they’d like to participate:
🌿 Green Living Reward
Up to $10 off for eco-conscious efforts—get $1 off for each step your household takes to reduce its carbon footprint.👥 Referral Reward
When you refer a friend, you both receive 5% off once they reach their 3rd visit. It’s our way of saying thank you for helping us grow with great clients.👵 Elder Discount
Clients 65 and over receive 5% off recurring service plans.🏦 ACH Discount
Save 1.5% when you pay via bank transfer (ACH), helping us reduce payment processing fees and keeping your costs lower.