Terms & Conditions in short

These Terms & Conditions serve as a general overview of Karma Diva Green Cleaning’s policies and operational standards.

Clients receiving recurring or ongoing service will also review and sign additional service-specific agreements, including our 🔗Service Partnership Agreement and related onboarding documents, which govern the details of the working relationship.

  • By ordering any of our products, you agree to be bound by these terms & conditions.

  • By placing an order with Karma Diva Green Cleaning, you warrant that you are at least 18 years old or have your parents' permission to purchase from us.

  • All personal information you provide to us or that we obtain will be handled by Karma Diva as the responsible party for such information.

  • Karma Diva will conduct a free, in-person consultation to gather all necessary information to communicate notes to our cleaners, and may occasionally perform routine quality assurance visits.

  • The applicable price is the one set on the date you place your order.

  • Payment for services provided is due within 24 hours of service or receipt of invoice.

  • You are entitled to a refund within 48 hours of your payment if deemed necessary. 

  • Karma Diva automatically adds a 10% gratuity to cleanings lasting 6 hours or more, and there is ample opportunity to opt out at any time, including by clicking here.

  • Payment fees are recognized before the purchase is confirmed.

  • Card information is transmitted over secure SSL encryption and is not stored.

  • Please note that local charges may occur.

  • Karma Diva reserves the right to amend any information without prior notice.

  • Events outside Karma Diva's control shall be considered force majeure.

Client Terms & Conditions

At Karma Diva Green Cleaning, we prioritize clear communication and mutual respect in every client relationship. By scheduling services with us, you agree to the following terms, which outline our policies for a smooth and professional experience.

1. Core Documents & Service Agreements

To ensure full transparency and alignment of expectations, all clients must review and sign Karma Diva’s Core Documents before receiving service. These include:

Before their first cleaning, new clients must also sign the Initial Service & Onboarding Guide.

For clients on an Ongoing Recurring Service Plan, a general service estimate will be provided after the third visit to refine your plan based on actual service needs.

2. Scheduling & Confirmation

Text Messaging Consent
By providing your phone number or initiating contact via text message with Karma Diva Green Cleaning, you agree to receive service-related text messages, including scheduling, confirmations, and updates. Message and data rates may apply.

You can reply STOP at any time to opt out or HELP for assistance.

Appointment Confirmations are emailed

We make every effort to maintain consistent scheduling. Appointment confirmations vary depending on service frequency:

  • Weekly Clients receive a confirmation 7 days before their appointment and must confirm at least 5 days in advance if any changes to their appointment time or assigned cleaners are needed.

  • Biweekly & Less Frequent Clients (biweekly, monthly, seasonal, and annual plans) receive an appointment confirmation 10 days before service and must respond within 48 hours to confirm or request changes.

If you need to skip, gift, or reschedule an appointment, please provide at least 7 days' notice (10 days for weekly clients).

Late Cancellation & Lockout Fees

Cancellation and rescheduling policies vary based on your service agreement:

If our team is unable to enter your home within 30 minutes of the scheduled time, a lockout fee may apply, as detailed in your agreement.

3. Payment & Fees

Payment is subject to:

In-Home Consultation Deposit

A deposit is required for your in-home consultation appointment. This deposit may be applied to your first service if you move forward. If either party decides not to proceed, Karma Diva retains the deposit within 24 hours of the consultation appointment.

Automatic Gratuity

An automatic 10% gratuity applies to cleanings lasting 6+ hours for a solo cleaner or 3+ hours for a two-person team, with opportunities to opt out. Clients may click here or email info@karmadiva.com to remove this charge.

All transactions are securely processed via SSL encryption, and we do not store payment details.

4. Damage & Liability Policy

We take great care with your belongings, and we expect clear communication from our clients regarding pre-existing conditions, fragile items, or special handling instructions.

If damage occurs:

  • Report it within 24 hours with photos for assessment.

  • We are not responsible for pre-existing damage or items that were in a compromised condition before our arrival.

  • Electronics will only be surface-cleaned (e.g., TV stands, monitor frames).

  • Clients should notify us of any special care needs for furniture or delicate surfaces before service.

If a claim is substantiated as caused by our team, we will work with you to resolve it fairly.

5. Right to Refuse Service

We reserve the right to refuse or discontinue service at any time. Common reasons include:

  • Safety hazards (e.g., unsecured pets, hazardous environments, electrical or plumbing issues)

  • Repeated last-minute cancellations

  • Disrespectful or inappropriate behavior

  • Misalignment in service expectations

Karma Diva also reserves the right to cancel service to any client at any time for any reason. Typical reasons are outlined, but not limited to those listed here: www.karmadiva.com/quality-assurance.

6. Home Safety Requirements

Clients must ensure their home is safe for work, including:

  • Clear walkways (indoor & outdoor)

  • Securely installed furniture & fixtures

  • Functioning electrical & plumbing systems

We do not:

  • Force open windows, doors, or mechanisms that appear stuck.

  • Stand on furniture or use ladders higher than a 2-step stool (provided by the client).

Safety Requirements for the Homeowner

Please be mindful that your home is our workplace, and, as such, it is important to ensure this space is safe. Sharp edges, wobbly furniture, electrical dangers, fire hazards, icy outdoor walkways, cluttered indoor walkways, utility leaks, etc. must all be monitored to prevent injury. We will not take responsibility for preventable accidents caused by faulty installations or maintenance that should reasonably be the homeowner’s responsibility. If we find a hazard on the job, we will skip that area and report it to our clients.

Our technicians will not stand on your furniture to reach high places. We will go no higher than a 2-step stool. We expect the homeowner to provide this, so we know they are thinking about our safety.

Our rule is if you have to force it, don't. This goes for windows, doors, basically anything with a hinge, track, or other mechanism. This also goes for relationships with our associates or clients. If we are not a good fit, we reserve the right to refuse to continue service.

7. Quality Assurance & Consultations

  • We conduct free in-home consultations to assess service needs.

  • Quality Assurance Visits are conducted as a courtesy, but not a requirement.

8. Newsletters & Communication

By requesting service or submitting your information through our website, you may receive occasional service-related or promotional email communication from Karma Diva Green Cleaning. You may unsubscribe at any time.

9. Force Majeure

Events beyond our control (e.g., natural disasters, government restrictions, strikes) release us from obligations without liability.

10. Refund Policy

Refunds may be issued within 48 hours of payment only if deemed necessary.

11. Taxes & Local Charges

Clients are responsible for any applicable local taxes or fees associated with service.

12. Additional Information

Karma Diva reserves the right to update pricing, policies, or terms at any time. Updates will be reflected on our website, and continued service confirms agreement with any new terms.