We pay attention to every stage of the process.
The first step to effective Quality Assurance is clear communication. We begin with the details you share in our Contact Form, followed by an in-home consultation to assess the space, confirm expectations, and recommend a service plan that fits your household’s needs.
Next comes your First-Time Cleaning—typically scheduled for 3.5 hours with 2 Cleaning Professionals. This deeper initial clean sets a strong foundation for recurring service. During this visit, we check in at the 1-hour mark to assess timing and, if needed, request your permission to extend the appointment.
After your first visit, we’ll follow up to gather your feedback, confirm what’s working, and adjust as needed. Most households reach a “maintenance level” within 2–3 cleanings, and by your third visit, we’re typically able to confirm your ongoing rate and schedule.
Throughout this process, we prioritize:
Clear Communication: We’ll ensure you’re aware of what’s being documented in your notes and what steps come next.
Structured Onboarding: Our Ongoing Service Plan Guide helps outline your plan, pricing, and expectations as we move forward.
Trust & Transparency: We conduct thorough background and reference checks for all of our staff and use internal guidance tools to maintain a company-wide high standard.
We continually strive to elevate our services.
If you ever have questions or concerns, please don’t hesitate to reach out—we’re here to make sure your home feels well cared for.
How Do You Ensure Things Are Done Right?
We take a systems-based approach to Quality Assurance.
To help maintain consistency across visits, we use a proprietary internal evaluation system called our Service Standard Scorecard. This tool allows us to assess detailed focus areas throughout the home using structured quality standards developed through years of field experience.
The Scorecard is used for:
Cleaner training & development
Ongoing quality evaluations
Internal coaching & accountability
Objective review of client concerns when needed
Rather than relying solely on subjective impressions, this system helps us track consistency, identify areas for improvement, and maintain clear service standards across our team.
Cleaning professionals must consistently maintain high performance standards within our Quality Assurance system before working independently in clients’ homes.
For recurring clients, Quality Assurance Visits may also be requested periodically as part of our ongoing commitment to consistency and care.
To request a Quality Assurance Review, please contact us at info@karmadiva.com or use the link below.
We have developed an advanced system that allows us to give your cleaning a "grade". Below are the areas we pride ourselves in focussing on.
Service Boundaries & Additional Tasking
To help maintain quality, safety, and consistency across visits, we maintain clear service boundaries regarding what is included within our standard cleaning services.
While we’re happy to help keep most areas of the home clean and well-maintained, certain tasks either:
Require specialized equipment or training,
Fall outside the scope of standard cleaning,
Or are better handled as approved Tasking services.
Common Examples of Services Not Included in Standard Cleaning Visits
Carpet shampooing or steam cleaning
Dishwashing or dish put-away
Laundry or clothing folding
Interior organization projects
Heavy wall or door scrubbing
High-reach areas or exterior windows
Moving furniture or lifting over 25 lbs
Cleaning TVs or computer monitors
Biohazards, bodily fluids, mold, insects, or rodent waste
Excessive trash or debris removal
Exterior cleaning work
Unfinished basement cleaning
Fireplace interior cleaning
Some requests may qualify as approved Tasking Support Services and can occasionally be added to a visit with advance discussion and scheduling approval.
Because these requests can affect timing, supplies, staffing, and service flow, we ask that all additional tasking requests be discussed prior to the appointment whenever possible.
For litter support, pet-related cleanup, or animal care needs, please also review our Pet Care Services and Tasking Support information.
Pet Safety
We care deeply about the safety and comfort of your pets during service visits.
To help create a smooth experience for both your household and our team, we ask clients to:
Share any important behavioral or medical information about pets
Inform us of anxiety, aggression, or escape concerns
Keep pets safely secured when appropriate
Provide emergency veterinary contact information when needed
Our team will follow household instructions carefully and work to minimize stress, noise, and disruption whenever possible.
By working together, we can help maintain a safe and comfortable environment for both your pets and our cleaning professionals.
Professional Boundaries & Working Relationship Expectations
We understand that our clients value high standards — and so do we. Clear communication, mutual respect, and healthy boundaries help create the best possible experience for both our clients and our team.
While we strive to remain flexible and accommodating whenever possible, not every household is ultimately the right fit for our services. In certain situations, Karma Diva may pause or discontinue service if we believe the working relationship is no longer aligned with our operational standards, safety expectations, or service model.
Examples of situations that may impact ongoing service include:
Behavior, communication, or conditions we deem unsafe, inappropriate, or threatening to our team
Repeated excessive buildup or household conditions outside the agreed-upon service scope
Frequent disruption of the workflow while rooms are actively being cleaned
Repeated last-minute schedule changes or cancellations
Nonpayment of outstanding balances
Requests that fall significantly outside the services we currently offer
Repeated disregard for agreed-upon health or safety protocols
Patterns of dishonest or disrespectful communication
We deeply value clients who help us maintain a respectful, professional, and collaborative working environment. Clear expectations and healthy boundaries allow us to better support both our team and the households we care for.
Reviews
If you’re an existing client and would like to share your experience, we’d greatly appreciate your feedback.
Reviews on Google and Facebook help support our small business and allow future clients to learn more about our approach to care and service.
"Love the divas! They keep us clean and they love my cat, Sir Puck and make sure he is safe while they clean. They are fast and efficient and we would live in a disaster without them!!"
— Carolyn K
Apr 8, 2016
“We have been clients of Karma Diva for many years now, and are very sad to be unable to keep working with them due to our relocation. We love the woman who cleans for us but also the company and its whole ethos. Can't recommend them highly enough!”
— Susanna T.
July 9, 2022
“I've been using this service for 4 months now. I've had other cleaners, but Karma Diva outshines them all. Not only do they use earth friendly products, they also get the job done. I've had hard water stains on my bathroom sink for years. I (and previous cleaners) have tried -- no luck. By my third cleaning with Karma Diva, they were gone. Amazing! Highly recommend. Also, for those of us that like to keep it simple - everything is online - appointments, payment. They make it so easy to work with them.”
— Ruth H.
Apr 16, 2021