Like many small businesses, we only get paid if we work. Our staff plans to work a set number of hours each week, and from that, they calculate their income. Therefore, cancellations or rescheduling will lead to a hefty financial loss for our crew and a missed opportunity to book someone else.

New clients who cancel on short notice and wish to be rescheduled may be asked to pay a $50 non-refundable deposit towards the cost of their rescheduled appointment.

Once we are set up for recurring service we do everything we can to keep you as close to the same date and time as we possibly can. A confirmation email is automatically sent 10 days in advance of your cleaning with the date and time details for your appointments. Changes to recurring appointments must be made 7 days or more in advance.

In the event that an onboarding homeowner deems it is necessary to cancel a recurring cleaning appointment, We will need written notification within 5-7 days of the time of service to skip or reschedule. Once we are within the 7-day window, our cancellation fees for incoming clients are as follows:

24 hours notice = 100% cost of regular service

48 hrs notice = 50% cost of regular service

72 hrs notice = 25% cost of regular service

4-7 days notice = flat rate $50 fee

Exceptions may be made for emergency conditions such as an act of Nature.

3 late cancels in a row will result in being removed from our recurring client list and the only appointments that will be available will be what may be leftover on our schedule and will be charged at our deep cleaning rate.

Lockout Policy: If our team is unable to enter your home at the scheduled and agreed time of service we will wait no more than 30min and you will be billed a $50.00 lockout fee whether or not we are able to gain access to your home.

🔗 Preview Our Service Partnership Agreement: Start here to understand our process, expectations, and what makes Karma Diva different.

📓 Our Service Journal System

The Service Journal is one of the ways we help maintain consistency, communication, and attention to detail over time.

This shared document keeps the details of our working relationship organized in one place — from Estimates and household notes to service preferences, evolving care priorities, product requests, pet information, and visit updates that help support a more thoughtful and customized cleaning experience.

During the first several visits, we also use the Journal to help track the development of your home’s personalized Service Plan. This allows us to monitor timing, refine priorities, adjust care expectations, and help establish a more consistent long-term maintenance rhythm as we learn your space.

💸 Available Discounts

We’re happy to offer the following discounts to clients who reach out and let us know they’d like to participate:

• 🌿 Green Living Reward
  Up to $10 off for eco-conscious efforts—get $1 off for each step your household takes to reduce its carbon footprint.

• 👥 Referral Reward
  When you refer a friend, you both receive 5% off once they reach their 3rd visit. It’s our way of saying thank you for helping us grow with great clients.

• 👵 Elder Discount
  Clients 65 and over receive 5% off recurring service plans.

• 🏦 ACH Discount
  Save 1.5% when you pay via bank transfer (ACH), helping us reduce payment processing fees and keeping your costs lower.