We pay attention to every stage of the process
Regional Team Leaders help bridge the communication between our main office and our technicians to make adjustments where necessary. We are constantly working to raise the bar on our services. If you have any questions or concerns about your experience, please let us know.
How do you ensure things are done right?
The first step to Effective Quality Assurance is to communicate your expectations. We begin with your initial description from our Contact Form and set up a free in-home consultation to take a look at the workload and make an assessment that hopefully works for everyone.
Regional Team Leaders help bridge communication between our main office and our technicians and make adjustments where necessary. We will assign a Regional Team Leader to come to your home for your first few cleanings to make sure the cleaners who are to be regularly scheduled in your home understand precisely what your needs are and how they should communicate about anything that may come up. They will occasionally come through to perform Inspections once things get settled in but will not be there for every cleaning once our cleaners are comfortable with the job.
Is your staff fully Trained, Bonded, and Insured?
Yes! We work hard to offer you a top quality clean at great prices. Our “Sparkle” Technicians are carefully trained, and fully bonded and insured, so you can count on us. We treat your home with the utmost care.
We take security very seriously. We always run a criminal background check before giving any information to our cleaners. And we always check references. In addition to this we insist on a month long training process even if they are great cleaners from the start. Just so we can all get to know one another sufficiently.
We have developed an advanced system that allows us to give your cleaning a "grade". Below are the areas we pride ourselves in focussing on.
Please note that while we will clean, to a shine, most areas of your home we do have boundaries. The following is a list of the things we do NOT clean:
- Shampooing/steaming carpet
- Wiping bulbs and glass fixtures
- Putting away dishes/washing dishes
- Cleaning TVs and computer monitors
- Moving or lifting anything over 25 lbs
- Stepping higher than 2 steps on a stepstool (provided by client)
- Cleaning bio-hazards (mold, blood, bodily fluids)
- Cleaning high levels of trash/debris
- Cleaning up animal waste
- Cleaning litter boxes
- Cleaning insects/rodents
- Heavy scrubbing walls/doors
- Cleaning high to reach areas & windows
- Washing exterior windows
- Folding clothes / Laundry
- Exterior cleaning
- Cleaning inside fireplaces
- Cleaning unfinished basements
"Love the divas! They keep us clean and they love my cat, Sir Puck and make sure he is safe while they clean. They are fast and efficient and we would live in a disaster without them!!"
— Carolyn K
Apr 8, 2016
“All your cleaners are thorough and courteous. They treat our house like it's their own. I love all you folks.”
— John C
Mar 21, 2016
"I love the friendly hard working team especially Tina who does such a great job. My house glistens after a visit from the Karma Diva team. ”
— Lea B
Apr 3, 2016