We pay attention to every stage of the process

The first step to Effective Quality Assurance is to communicate your expectations. We begin with your initial description from our Contact Form and set up a free in-home consultation to take a look at the workload and make an assessment that hopefully works for everyone.

We are constantly working to raise the bar on our services. If you have any questions or concerns about your experience, please let us know.

How do you ensure things are done right?

Our standards are very precise. We use a spreadsheet tool that we created, called a Review Calculator (RC) to “grade” every area of focus in each room of our client's home. This tool provides a comprehensive and fair assessment of our work. We use this not only to test our cleaners’ finished result, it’s also a training tool that gives honest feedback, AND it can also help us determine what percentage of the job has been left incomplete in case of a client complaint.

All of our cleaners must pass this regularly with a 95% or above average in order to be allowed unsupervised in our clients’ homes.

If you are a current client receiving recurring service from us and you would like to request a Quality Assurance Visit, please click the link below, or you can email us at info@karmadiva.com.

Is your staff fully Trained, Bonded, and Insured?

Yes! We work hard to offer you a top quality clean at great prices. Our “Sparkle” Technicians are carefully trained, and fully bonded and insured, so you can count on us. We treat your home with the utmost care.

We take security very seriously. We always run a criminal background check before giving any information to our cleaners. And we always check references. In addition to this we insist on a month long training process even if they are great cleaners from the start. Just so we can all get to know one another sufficiently.

We are constantly working to raise the bar on our services. If you have any questions or concerns about your experience, please let us know.

We have developed an advanced system that allows us to give your cleaning a "grade". Below are the areas we pride ourselves in focussing on. 

Boundaries

It’s hard not to bring up our Levels of Service when discussing boundaries.

Please note that while we will clean, to a shine, most areas of our clients' homes we do have boundaries. The following is a list of the things we do NOT clean during our Maintenance or Deep Cleaning visits:

  • Shampooing/steaming carpet (Tasking)

  • Wiping bulbs and glass fixtures (For Safety)

  • Putting away dishes/washing dishes (Tasking)

  • Cleaning TVs and computer monitors (Safety)

  • Moving or lifting anything over 25 lbs (Safety)

  • Stepping higher than 2 steps on a stepstool (Safety)

  • Cleaning bio-hazards (mold, blood, bodily fluids) (Safety)

  • Cleaning high levels of trash/debris (Safety/Tasking)

  • Cleaning insects/rodents (Safety)

  • Heavy scrubbing walls/doors (Tasking)

  • Cleaning high to reach areas & windows (Safety/Tasking)

  • Washing exterior windows (Safety/Tasking)

  • Organizing (Tasking)

  • Folding clothes / Laundry (Tasking)

  • Exterior cleaning (Safety/Equipment)

  • Cleaning inside fireplaces (Safety)

  • Cleaning unfinished basements (No thanks.)

For Animal Waste Cleanup we suggest you consider our Pet Care services.

Karma Diva Pet Care

Please also see our Tasking List: There are some instances where we may be able to add litter cleaning and pet waste removal for an additional charge but would prefer not to be responsible for carpet/upholstery cleaning or anything else on the list above.

Reviews

If you are an existing client and you would like to leave us a review, please click the link below. Our Google and Facebook reviews are always a good place to drop a few kind words as well.

"Love the divas! They keep us clean and they love my cat, Sir Puck and make sure he is safe while they clean. They are fast and efficient and we would live in a disaster without them!!"

— Carolyn K
Apr 8, 2016

“All your cleaners are thorough and courteous. They treat our house like it's their own. I love all you folks.”

— John C
Mar 21, 2016

"I love the friendly hard working team especially Tina who does such a great job. My house glistens after a visit from the Karma Diva team. ”

— Lea B
Apr 3, 2016

We understand that our clients have high standards and we support that! We also have a few guidelines that are important to a healthy work environment and a successful working relationship:

Please note that not all households are a good fit for our services and we retain the right to refuse service at any time we see fit. Typically, if this becomes necessary it will be communicated via email, though not exclusively. Below are a few reasons we may decide to stop servicing your home:

  • Anything we deem as inappropriate or a threat to our safety.

  • Frequent or excessive messes "left for the cleaner"

  • Repeated disturbance to our workflow due to members of the household actively using the rooms we are cleaning even after being asked to vacate.

  • Refusal to mask around our cleaners. (Regardless of vaccination status. Especially during flu season.)

  • Dishonesty

  • Nonpayment of balance due

  • Frequent last-minute schedule changes. (3 or more in a row with less than 24 hrs notice)

  • Requests to overextend the services we advertise to provide. (We are not offering child-care at this time)

We appreciate our clients’ efforts to help us keep our workspace as professional as possible. Thank you.