Is your staff fully Trained, Bonded, and Insured?
Yes! We work hard to offer you a top quality clean at great prices. Our “Sparkle” Technicians are carefully trained, and fully bonded and insured, so you can count on us. We treat your home with the utmost care.
We take security very seriously. We always run a criminal background check before giving any information to our cleaners. And we always check references. In addition to this we insist on a month long training process even if they are great cleaners from the start. Just so we can all get to know one another sufficiently.
How do you ensure things are done right?
The first step to Effective Quality Assurance is to communicate your expectations. We begin with your initial description from our Contact Form and set up a free in-home consultation to take a look at the workload and make an assessment that hopefully works for everyone.
Regional Team Leaders help bridge communication between our main office and our technicians and make adjustments where necessary. We will assign a Regional Team Leader to come to your home for your first few cleanings to make sure the cleaners who are to be regularly scheduled in your home understand precisely what your needs are and how they should communicate about anything that may come up. They will occasionally come through to perform Inspections once things get settled in but will not be there for every cleaning once our cleaners are comfortable with the job.