Q: I've Never Had A Professional Cleaning Service In My Home Before. What Information Do I Need To Give To Get The Most Reliable Estimate?

A: While it is virtually impossible to know exactly how long it will take us to clean your home before we see it there are some basic bits of information that can be quite helpful to get us started. 

When requesting an estimate, please answer the following questions:

1. Has your home ever been professionally cleaned? If so, how long has it been?
2. Do you have any children or pets in the home?
3. How many rooms will need to be cleaned? Total square footage can be helpful but we really want to get a good picture for what your expectations are so we can be sure to deliver more effectively.


How we Ensure Quality Service

We will assign a Regional Team Leader to come to your home for your first few cleanings to make sure the cleaners who are to be regularly scheduled in your home understand precisely what your needs are and how they should communicate about anything that may come up. They will occasionally come through to perform Inspections once things get settled in but will not be there for every cleaning once our cleaners are comfortable with the job.


Cancellation Policy

In the event that homeowner deems it is necessary to cancel a cleaning Homeowner will be responsible for written notification within 3 days of time of service to skip and 24 hours to reschedule. If appropriate notice is not given an inconvenience fee of $50.00 will be issued and due by or on the date of next cleaning. Exceptions may be made for emergency conditions such as an act of Nature.

We do our best to avoid them, but mix ups do happen sometimes. If our Karma Diva cleaning team is unable to enter your home at the scheduled and agreed time of service we will wait no more than 30min. You will be billed a $50.00 lockout fee.

In order to provide you with the best service possible it is imperative that we take good care of our cleaners. We've made ourselves available for your cleaning. If there is some reason that we are unable to get into your home once we get there, we will still need to pay our cleaners. We thank you in advance for your understanding.

 

Please fill out our Customer Profile to Schedule a Free Consultation

The information you provide to us here will help us understand what your needs are and how we can help you. Please be as specific as you can when describing your home so we can be prepared.

Name *
Name
Address *
Address
Is there ample free parking within 1/2 block from your home?
Phone *
Phone
Desired Date of 1st Cleaning *
Desired Date of 1st Cleaning
If flexible please use today's date.
How many rooms will need to be cleaned? Total square footage can be helpful but we really want to get a good picture for what your expectations are so we can be sure to deliver more effectively.